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Whatever you say will be just between you and Gam Care, unless you request otherwise in writing.You can feel safe talking to us, knowing that we will not pass on personal information without letting you know.But sometimes, if we’re worried about your safety, we may need to get you help.We’d only need to get help or take action if: Calls and chats will be recorded to ensure we can monitor the quality of the service we provide and keep you safe.Sometimes just telling someone can be a relief, and it is an important first step towards dealing with the problem.The Adviser can also connect you with Gam Care treatment services across Great Britain, either face-to-face, online or over the phone.If all our Advisers are busy, or you call between Midnight and 8am, you can leave a message including your name and a number you are happy for us to call you on.We will then call you back when the lines are open. Confidentiality means not sharing information with anyone else about what you tell us.


Any information you provide to us will be stored on our secure database.Some callers only contact us once, however some people may need to contact us again or we may suggest a call back from one of our team.


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    You then fill out a comprehensive survey regarding what you want in a partner.

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